Service

Service

Let’s celebrate beauty – at Amour Fou you will feel true passion for holistic beauty. We are your first address for individual and exclusive advice. Whether for business, weddings or other festive occasions – my team and I are always dedicated to highest quality standards. We do everything to make your wishes come true. At our shop or at your home. 

Order

ONLINE ORDER
To buy an item, first select the size for clothing and the number for all cosmetic products. Then click on “Add to cart”. If you want to complete your order, click on the shopping cart symbol at the top right and simply follow the instructions on the page. You can also create a personal account by clicking on the icon at the top right and entering an individual user name and password. Or you can put together your personal wish list before placing your order, which can be viewed at any time by clicking on the flower at the top right. But be careful: the items in your wish list are not reserved …

TELEPHONE ORDER
Of course, you can also order by phone during our opening hours. At +49 89 2323699-7 (or -8 or -9) we are always happy to give you personal advise.

Sizes

Our selection consists of lovingly chosen fashion pieces by selected international designers. Our approach is to offer you very special and sometimes limited editions. If your desired size is no longer available, or if you are not sure which size fits you, just give us a call. We would be happy to advise you by phone at +49 89 2323699-7 (or -8 or -9).

Security

Your personal data is digitally encrypted. The transfer of your data takes place exclusively with a secure SSL connection (Secure Socket Layer), which guarantees that your address and payment data are transmitted securely over the Internet.

Our website is constantly updated and protected against unauthorized access.

Delivery

SHIPPING
We deliver worldwide with our partner DHL. All our deliveries are insured by DHL up to € 2,500 against theft and accidental damage. As soon as you have received your delivery, this insurance cover ends. Unfortunately, we cannot deliver to PO boxes. We process and ship orders during our business hours. The goods are ready for dispatch no later than one working day after receipt of payment.

DELIVERY COSTS
The delivery costs and delivery times vary depending on the country. For orders of € 250 or more, delivery is free of charge. However, there may still be fees for import formalities, customs or taxes (DDU, Delivery Duty Unpaid).

THERE ARE THREE SHIPPING CLASSES
– Package S (up to 2 kg)
– Package M (up to 10 kg)
– Package L (up to 31,5 kg)

SHIPPING ZONES
– Germany (Package S: € 5 | Package M: € 10 | Package L: € 18)
– EU (Package S: € 10 | Package M: € 20 | Package L: € 45)
– Switzerland (Package S: € 10 | Package M: € 35 | Package L: € 80)
– International (Package S: € 60 | Package M: € 140 | Package L: € 320)

Are you in a hurry? In Munich we can send your order by direct courier. Just give us a call on +49 89 2323699-7 (or -8 or -9).

Payment

CUSTOMS AND TAXES
– Credit card
– PayPal
– Instant bank transfer

Depending on the country or means of payment, your bank may take extra fees. Please understand that we cannot pay back these fees. All payments or refunds are billed in Euro. We use SSL (Secure Socket Layer) technology to encrypt and protect your data.

Customs and Taxes

No additional taxes or duties are due on your order within the EU. All our prices already include German taxes.

When shipping outside the EU, for example to Switzerland or the USA, additional costs may apply (DDU, Delivery Duty Unpaid). By the time your order arrives at its destination, you will have to pay all applicable import taxes, duties and local taxes.

Returns and Exchanges

We want you to be happy with your order. If you are not satisfied, you can return all items you don’t like within 14 days of delivery.

If you have any questions, just call us on +49 89 2323699-7 (or -8 or -9).